Return/Refund/Cancellation policy

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NtaUgcNet’s Product Cancellation Policy

Kindly go through the following when looking for the cancellation of your order(s) for NtaUgcNet’s product(s)

  1. Cancellation by NtaUgcNet: There may be certain orders that NtaUgcNet is unable to accept and must cancel. NtaUgcNet reserves the right, with its sole discretion, to refuse or cancel the return/refund of any order for any reason, whatsoever. Some situations that may result in your order being cancelled include, without limitation, non-availability of the product or quantities ordered by you, non-availability of the service, receiving of the order of cancellation AFTER the shipment of the product, inaccuracies or errors in pricing information, or problems identified by NtaUgcNet credit and fraud avoidance department.
  2. Cancellation by the User: In case of requests for order cancellations by the user, NtaUgcNet reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if NtaUgcNet receives a cancellation notice and the order has not been processed/ approved by NtaUgcNet we shall cancel the order and refund the entire amount to you within a reasonable period of time. The Company offers FREE CANCELLATION of the product only BEFORE the shipment. NtaUgcNet will not be able to cancel orders that have already been processed. NtaUgcNet has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by NtaUgcNet and accept NtaUgcNet’s decision regarding the cancellation.
  3. In cases of ‘Bulk Orders’: NtaUgcNet reserves the right to cancel any orders that fall into the category of ‘Bulk Orders.’ Any NtaUgcNet cash or Promo Code or Discount Coupon Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy.

An order can be classified as ‘Bulk Order’ if it meets with the below-mentioned criteria, which may not be exhaustive, viz:

  • Products ordered are not for self-consumption but for commercial resale.
  • Multiple orders are placed for the same product at the same address.
  • Bulk quantity of the same product ordered.

‘Bulk Orders’ will stand canceled in the following events:

  • Invalid address given in order details.
  • Any malpractice used to place the order.

NtaUgcNet’s Product Refund Policy

FOR PYQ Papers– No Refund/Returns/Cancellations on Book Orders! (Read Below)

REFUNDS OR RETURNS WILL NOT BE ISSUED FOLLOWING THE PURCHASE OF ANY OF NtaUgcNet’S PYQ Papers NtaUgcNet doesn’t assure Refunds/Returns/Cancellations after the Purchase of a PYQ Paper.

FOR TEST SERIES– No Refunds on Online Test Series purchase! (Read Below)

REFUNDS OR RETURNS WILL NOT BE ISSUED FOLLOWING THE PURCHASE OF ANY OF NtaUgcNet’S Mock Tests/Online Test Series/Exam Preparation Package in the following cases.

  1. If there is content in the Mock Tests/Online Test Series/Exam Preparation Package.
  2. The exam pattern of Mock Tests/Online Test Series/Exam Preparation Package is up to date

NtaUgcNet requests you to follow the below-mentioned steps to claim your return/refund of the amount with which you purchased the product(s):

  1. The amount will be returned/refunded to you only if you made an ONLINE purchase of the product.
  2. In the case that you receive a defective/damaged product, or you receive a product not meeting the specifications as per your expectations regarding your original order, you are strongly advised to get in touch with us, within 24 hours of receiving the delivery of the product, through any 1 of the ways, mentioned below:

For Any Problem.

Email us at: reetkauracademy@gmail.com

On receiving your complaint, NtaUgcNet will verify the genuineness and the nature of the complaint. Upon the confirmation of the issue(s) raised in your complaint, we shall replace the defective material that you received. However, in the case of baseless or frivolous complaint(s) regarding the quality and content of the products, NtaUgcNet reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by NtaUgcNet in this regard.

  1. On your part, we kindly request you to ensure that the product’s packaging is not damaged or tampered with. If you observe that the package is damaged or tampered with, we request you to refuse the delivery and inform NtaUgcNet at the earliest. The refund process may be restricted by NtaUgcNet depending on the nature and category of the product.
  2. In order to return any products sold through the Website, you are required to comply with the below-mentioned conditions, viz:
    1. Please notify NtaUgcNet of the receiving of a damaged/defective product/service within 24-hours of delivery to you (as we also have mentioned above in point number 1). If you are unable to do so within 24-hours, NtaUgcNet will not be held responsible for the failure and to replace the order.
    2. Products/Services should be unused.
    3. NtaUgcNet will arrange the pick-up of the damaged/defective product through its own logistics partner. In the event NtaUgcNet is unable to do so, NtaUgcNet will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier/freight charges will be reimbursed in a form as determined by the logistics team upon prior consultation with NtaUgcNet.
    4. Products should be returned in their original packaging along with the original price tags, labels, and invoices, etc.
    5. We strongly advise you that the packets to be returned should be strongly and adequately packaged so that there is no further damage to products during transit.
    6. The returned products are subject to verification and checks by NtaUgcNet in order to determine the legitimacy of the complaint/return.
    7. If the product returned by you is duly accepted by NtaUgcNet, the value of such product, as originally paid by you during acceptance of delivery of the product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment and NtaUgcNet subjects it to the condition that it will credit your refund directly into your bank accounts.
    8. Discount Coupon Code once used shall not be refunded in case of cancellation of order either by the customer or NtaUgcNet.
  3. Purchase done under offers are not refundable.
  4. NtaUgcNet will not be responsible for any mishappening on the part of the agency of courier for the product.
  5. Your bank may debit its own separate charges from refunds made to your credit card or bank account.
  6. Replacement is subject to the availability of stock. If the product is out of stock, you will receive a refund.
  7. Please be mindful for the set-up of the rule that for the products having a validity of 1 month, the time taken for the refund by us, will be that of a week.
  8. Also, for the products having the validity of more than a month, the time taken for the refund by us will be of a month.
  9. On the meeting of all/the required number of applicable conditions, which will also be approved by us, the amount (after deduction of all applicable taxes and levies) would be refunded after deducting an administrative charge of 10% of the order value.

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